Connect Departmental Administrators (CDAs) are the individuals responsible for providing "Tier 1" Connect support for their department.
The Connect Admin Portal (CAP) is the primary tool for CDAs to manage their department's Connect accounts. This includes tasks such as creating functional accounts, Google groups, resource calendars, adding/removing aliases, and deactivating accounts. A CDA can only manage users and department domains associated with their department's group tag in the Identity and Access Management system.
Key Responsibilities and Processes:
- Onboarding New Personnel: When a new person joins a department, the group tagger must add the person's UCSBnetID account to the appropriate group tag. The group tag dictates which domain CDAs have permissions to manage for that individual's Connect account. Removing the UCSBnetID account from a group tag removes the CDA's access to that individual's account in the CAP.
- Offboarding Personnel: Before a group tagger removes an individual from a group tag, the CDA is responsible for removing all department aliases they are responsible for from the individual's account in the CAP.
- Connect Support Desk: The Connect Support Desk offers "Tier 2" support, assisting CDAs so they, in turn, can help their end users.
Updating Departmental Information:
If your department needs to update CDA information, please have your business officer or an existing CDA within your organization submit the Add/Update Department CDA or Group Tagger change request.
Resources for CDA support:
Connect Department Admins Directory