G Suite has taken a different approach to email management from the way it's done in Office365, Exchange, and other traditional email providers.
If you're not familiar with G Suite Mail, we recommend you consult the following list of common tasks and workflows to understand differences between the two environments:
|In Exchange or Office365, you ...||In G Suite, you ...|
Organize messages in folders.
|Tag messages with labels. But unlike a folder, a particular message may have more than one label.|
|Outlook Web Access displays a message preview pane by default.||In the G Suite Mail, you can enable the message preview pane feature in Settings -> Labs.|
|In the Outlook Web App, flag messages for followup.||In the G Suite Mail, apply the "Star" to messages.|
|In the Outlook Web App, you sort messages by sender or date or size.||In the G suite Mail, use search rather than sorting.|
|In the Outlook Web App, you create multiple message signatures.||In the G Suite Mail, first enable the Canned Responses lab in Settings -> Labs.|
|Delete a message from an individual folder. If you have a copy of that same message in another folder, that copy will remain.||When you delete a message it will be deleted from everywhere. G Suite Mail doesn't maintain multiple copies of a message, though you may see the same message in multiple folders because it has multiple labels.|
|Can restore a deleted message for up to 30 days after it is purged from your deleted items folder.||Cannot restore a deleted message after it is purged from your trash folder. We recommend that you archive messages instead of deleting.|
|Get desktop mail notifications via Desktop alerts.||Enable Desktop Notifications (available in the Chrome web browser) or alternately Unread Message Icon (available in Chrome and Firefox via Settings -> Labs).|
|Can receive a post you sent to a mailing list.||Conversation view automatically shows the message you sent. If you'd like to ensure you receive the message in your INBOX you may cc/bcc yourself.|