G Suite has taken a different approach to email management from the way it's done in Office365, Exchange, and other traditional email providers.
If you're not familiar with G Suite Mail, we recommend you consult the following list of common tasks and workflows to understand differences between the two environments:
In Exchange or Office365, you ... | In G Suite, you ... |
Organize messages in folders. |
Tag messages with labels. But unlike a folder, a particular message may have more than one label. |
Outlook Web Access displays a message preview pane by default. | In the G Suite Mail, you can enable the message preview pane feature in Settings -> Labs. |
In the Outlook Web App, flag messages for followup. | In the G Suite Mail, apply the "Star" to messages. |
In the Outlook Web App, you sort messages by sender or date or size. | In the G suite Mail, use search rather than sorting. |
In the Outlook Web App, you create multiple message signatures. | In the G Suite Mail, first enable the Canned Responses lab in Settings -> Labs. |
Delete a message from an individual folder. If you have a copy of that same message in another folder, that copy will remain. | When you delete a message it will be deleted from everywhere. G Suite Mail doesn't maintain multiple copies of a message, though you may see the same message in multiple folders because it has multiple labels. |
Can restore a deleted message for up to 30 days after it is purged from your deleted items folder. | Cannot restore a deleted message after it is purged from your trash folder. We recommend that you archive messages instead of deleting. |
Get desktop mail notifications via Desktop alerts. | Enable Desktop Notifications (available in the Chrome web browser) or alternately Unread Message Icon (available in Chrome and Firefox via Settings -> Labs). |
Can receive a post you sent to a mailing list. | Conversation view automatically shows the message you sent. If you'd like to ensure you receive the message in your INBOX you may cc/bcc yourself. |