I’m repeatedly finding messages in my Spam folder that aren’t Spam. What can I do about it?

Great question! To find out more about why a particular message was marked as spam, see Google’s web page: Why messages are marked as Spam.

At UCSB, common reasons why particular messages may go into spam are: Sending from a tool like Constant Contact using certain words that are suspicious, or configuring filters or settings in the Google Web App or a mail client (such as Outlook, Thunderbird, Apple Mail).

In addition, everybody should train their Connect account as to what is spam and what is not. Here’s how:

1. Login to Connect via the Google Web App.

2. Follow the steps in the Using Connect article, Managing Spam/Junk Mail in Google Apps

If you need assistance, contact your Tier 1 support personnel.