Each service request will include a Service Level Agreement. These are agreements with the Connect customer community regarding the response and resolution times for each submitted request.
EXCEPTION: If your local IT department has advised you to use an alternate process for Connect support, continue to follow those procedures.
If you have any questions or concerns, please contact the ETSC Call Center at (805) 893-5000.
Below are some basic instructions for filing on-line Connect service requests:
- How to request help for Connect Email and Calendaring Services
- For additional instructions please review the Connect Support Request Guide.