What special characters are allowed in my email address?

Most special characters such as the #,/,! and quote marks are not allowed in e-mail addresses. Dashes and underscores are allowed.

What are the default folders in Connect?

The following folders will always appear in your Connect/Google Apps account and cannot be removed.

Starred
Sent Mail
Drafts
All Mail
Spam
Trash

How do I change my account password?

Your Connect account uses the same password as all UCSBnetID-based services. You can update your Connect password using the UCSB Identity Manager.

Can I access my account from my mobile device?

Yes. You will find instructions for a number of clients here, including instructions for mobile devices.

How much storage space do I get?

Connect accounts have unlimited storage! Storage includes the space required for your calendar, contacts, tasks and Google Drive as well as email.

How do I access my account?

Your departmental support staff will assist in choosing the "client" option that best meets your and your department's needs. See our Google Apps Client Options for details.

Who do I go to for help with my new account?

Connect has a tiered support model by which direct support for end-users is provided by departmental tech support. We refer to these people as Connect Departmental Administrators (CDA). If you're not sure who your CDA might be check out our CDA Directory.

When will other components of Office365 (Lync, Sharepoint) and Google Apps be offered?

Following the Phase 1 deployment the Connect Governance group will initiate a discussions which additional tools should be deployed and on what timeline.

Will everyone use Connect the same way?

No. Once email and calendar data have all been migrated, there will be several groups of users:

Connect :: Communication, Calendaring, & Collaboration

Communication, Calendaring & Collaboration Service

General