• Connectivity Issues with Office 365

    posted Tuesday, May 12, 2015

    At 5:17pm Microsoft reported that Office 365 customers may be experiencing problems connecting to the service - this would include both sending and receiving email. As soon as we know more we will update this news topic.

    As of 1:30am on 5/13 Microsoft reports the issue as resolved. We added more details here: Connectivity Issues with Office 365 Resolved

  • Connect Back in Service

    posted Friday, November 28, 2014

    The service outage we performed this evening was successful. At this point all systems have been restored to service.

  • Office 365 Mail Delivery Delays

    posted Tuesday, November 25, 2014

    Connect/Office 365 customers are currently experiencing mail delivery delays. We have contacted Microsoft and will be working with them to resolve the issue. We will post another update once the problem has been resolved.

  • Oracle Calendar SSL Proxy Installation

    posted Thursday, November 20, 2014


    In order to keep Oracle Calendar safe, SSL Proxy servers were installed on November 20, 2014. Customers who may encounter a problem are those who use an iPhone to access Oracle Calendar.

    On SyncML Pro, go to server settings and set “Ignore SSL errors” to OFF
    On Safari, you may have to re-enter ISCSCHED.UCSB.EDU to re-load the page.

    Instructions for Mobile Device Synchronization

    If you discover an issue, please let us know by calling x7979.

  • We've added a Twitter Feed

    posted Thursday, November 20, 2014

    Connect news postings will now be cross-posted on our Twitter page @ucsb_connect. If the Connect website is unavailable you may view the Twitter feed directly at

  • Connect Google Apps

    posted Tuesday, July 8, 2014

    At the request of the IT Council, ETS has developed of proof-of-concept service based on the Google Apps platform. The goal of this change is to address issues with Office365 customer satisfaction and evaluate whether this alternate platform can meet the requirements for Connect service.


  • EWS Throttling Update

    posted Wednesday, February 5, 2014

    We’ve been aware for some time that Microsoft has been throttling the EWS protocol spoken by Mac Mail (as well as Thunderbird/EWS and Outlook 2011 Mac) — essentially constricting the pipe by which data flows between Microsoft and UCSB for these clients. As of last Friday Microsoft has relaxed this throttling considerably, which — by our experience — has greatly improved the usability of EWS clients such as Mac Mail.

  • Message Transfer Agent (MTA) service

    posted Monday, February 3, 2014

    We now have a Message Transfer Agent (MTA) service, which can accept connections from your office devices or software systems and process these messages. For details, see:

  • OWA can search last names now

    posted Wednesday, December 18, 2013

    Today we made an improvement to address book lookups in OWA and Outlook to allow for last name based searches. You can now type someone's last name into the To: field and click Check Names, it should resolve the name into their campus e-mail address.

  • Connect Calendar Migration delayed

    posted Friday, December 13, 2013

    The purpose of this memo is to announce the delay of the Oracle (Corporate Time) Calendar migration to the campus-wide Connect environment.  Our commitment is to deliver quality services, and at this point because of implementation challenges, we are unsure that we can provide high quality support for the Connect Calendar and the Connect Email services at the same time.  As you know, we had intended to complete the Oracle Calendar migration this weekend.  On Monday, December 9th, we discovered a version inconsistency between the Connect environment, the Administrative Services Exchange environment, and the Student Affairs Exchange environment which would have prevented efficient sharing of calendar information across those three environments.  The soonest our partners can resolve the version issue will be February.  In addition, we are still actively working with Microsoft to resolve a small number of significant Connect Email issues.  Therefore, we have decided to delay the calendar migration.

    The Connect Email migration has taken place and we are focusing all our attention on ensuring that it meets the needs and expectations of the campus.  In the meantime, we will work with experts in Student Affairs and Administrative Services as well as Microsoft to resolve calendar version issues as rapidly as we can.  We will announce a new migration date as soon as possible.

    Thank you for your patience and understanding.


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