• EWS Throttling Update

    posted Wednesday, February 5, 2014

    We’ve been aware for some time that Microsoft has been throttling the EWS protocol spoken by Mac Mail (as well as Thunderbird/EWS and Outlook 2011 Mac) — essentially constricting the pipe by which data flows between Microsoft and UCSB for these clients. As of last Friday Microsoft has relaxed this throttling considerably, which — by our experience — has greatly improved the usability of EWS clients such as Mac Mail.

  • Message Transfer Agent (MTA) service

    posted Monday, February 3, 2014

    We now have a Message Transfer Agent (MTA) service, which can accept connections from your office devices or software systems and process these messages. For details, see:

  • OWA can search last names now

    posted Wednesday, December 18, 2013

    Today we made an improvement to address book lookups in OWA and Outlook to allow for last name based searches. You can now type someone's last name into the To: field and click Check Names, it should resolve the name into their campus e-mail address.

  • Connect Calendar Migration delayed

    posted Friday, December 13, 2013

    The purpose of this memo is to announce the delay of the Oracle (Corporate Time) Calendar migration to the campus-wide Connect environment.  Our commitment is to deliver quality services, and at this point because of implementation challenges, we are unsure that we can provide high quality support for the Connect Calendar and the Connect Email services at the same time.  As you know, we had intended to complete the Oracle Calendar migration this weekend.  On Monday, December 9th, we discovered a version inconsistency between the Connect environment, the Administrative Services Exchange environment, and the Student Affairs Exchange environment which would have prevented efficient sharing of calendar information across those three environments.  The soonest our partners can resolve the version issue will be February.  In addition, we are still actively working with Microsoft to resolve a small number of significant Connect Email issues.  Therefore, we have decided to delay the calendar migration.

    The Connect Email migration has taken place and we are focusing all our attention on ensuring that it meets the needs and expectations of the campus.  In the meantime, we will work with experts in Student Affairs and Administrative Services as well as Microsoft to resolve calendar version issues as rapidly as we can.  We will announce a new migration date as soon as possible.

    Thank you for your patience and understanding.

  • Spam filtering improved

    posted Thursday, December 12, 2013

    We made an improvement with spam filtering today which we expect to result in a decrease of unmarked spam messages coming into your Inbox. Please remember to check your Junk Email folder for messages periodically as there is always going to be a potential for falsely marked messages.

  • Issue resolved with Mac clients sending attachments

    posted Wednesday, December 11, 2013

    Microsoft resolved the issue with Mac clients inability to send some attachments.

    The official report:

    Closure Summary: On Tuesday, December 03, 2013 at approximately 3:39 AM UTC, Microsoft received reports of an issue in which some customers using Mac Outlook or Entourage may have been unable to send messages exceeding a size of 6 megabytes. Microsoft engineers deployed an update across the affected environment which remediated impact. The issue was successfully fixed on Wednesday, December 11, 2013 at 5:00 PM UTC.

  • Oracle Calendar Migration Status

    posted Monday, November 25, 2013
    1. We are now planning that all of our email migrations to Connect will be complete by December 10.
    2. We have scheduled the migration of our Oracle Calendar data to Connect and several local Exchange server environments for the weekend of December 13-15.
    3. We've communicated directly with Oracle Calendar users regarding their individual calendar being migrated (or not).
    4. We've been communicating with the Tier 1 support folks on campus regarding these changes.

    Please contact if you have any questions.

  • Populated the Global Address List

    posted Tuesday, June 11, 2013

    Today we began populating the Global Address List with all of the e-mail addresses of UCSB employees (staff & faculty). It will take up to 24 hours for these to appear in your client. This should greatly improve the functionality of auto-completion of e-mail addresses when composing new e-mails.

  • Draft Service Description posted

    posted Friday, March 8, 2013

    A draft copy of the Connect Service Description has been posted.

  • Faculty & Staff Directory Search App

    posted Thursday, August 30, 2012

    The faculty and staff directory search facility has been updated and moved to UCSB Identity Services. It's now available at


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