News

  • 100% Migrated to Google Apps

    posted Wednesday, August 19, 2015

    As of today we have completed the migration of e-mail accounts from Office 365 to Google Apps. In total, 1673 Person accounts & 498 Functional accounts were migrated.

  • Office 365 Unexpected Outage

    posted Wednesday, July 15, 2015

    Office 365 is currently experiencing an unexpected outage which is affecting the ability to use desktop, mobile & web-based clients. We will follow up once we know more.

  • Connectivity Issues with Office 365

    posted Tuesday, June 30, 2015 to Wednesday, July 1, 2015

    Wednesday at 6:00PM, Microsoft reported that issues with Office 365 related to mailbox connectivity have been resolved. Here is the official response:

    Final Status: After engineers completed the corrective actions on the remaining mailbox capacity, engineers have confirmed that the service is restored.

    User Experience: Affected users were unable to connect to the Exchange Online service when using multiple protocols including Outlook, Outlook Web App (OWA), Exchange ActiveSync (EAS), and Exchange Web Services (EWS). Additionally, affected users were unable to receive email messages.

    Customer Impact: A higher than average number of customers reported this issue. Analysis indicates that customers likely had some users experiencing this issue. This event affected approximately five percent of users. For customers on a small portion of mailbox capacity, the majority of users were impacted by this event.

    Incident Start Time: Wednesday, July 1, 2015, at 7:05 PM UTC

    Incident End Time: Thursday, July 2, 2015, at 12:00 AM UTC

    Preliminary Root Cause: A high-level portion of the network infrastructure became degraded, which caused an interruption to Exchange Online connectivity. 

    Next Steps: The following is a list of known action item(s) associated with this incident. As part of the Office 365 problem management process, additional engineering actions may be identified to improve the overall service.
    - Action: Review network routing to avoid communication interruptions related to network infrastructure issues.

    A post-incident report will be available on the Service Health Dashboard within five business days.

  • Connectivity Issues with Office 365 Resolved

    posted Wednesday, May 13, 2015

    At 1:30am Microsoft reported that issues with Office 365 related to mailbox connectivity have been resolved. Here is the official response:

    Final Status: Engineers connected the affected users to replicated capacity to restore service availability.

    User Experience: Affected users were unable to connect to the Exchange Online service. As a workaround, users may have been able to retry connecting as the issue was intermittent.

    Customer Impact: Customers reported that they experienced this issue. 

    Incident Start Time: Tuesday, May 12, 2015, at 11:50 PM UTC

    Incident End Time: Wednesday, May 13, 2015, at 8:30 AM UTC

    Preliminary Root Cause: A portion of the Exchange Online service infrastructure became degraded. 

  • Connectivity Issues with Office 365

    posted Tuesday, May 12, 2015

    At 5:17pm Microsoft reported that Office 365 customers may be experiencing problems connecting to the service - this would include both sending and receiving email. As soon as we know more we will update this news topic.

    As of 1:30am on 5/13 Microsoft reports the issue as resolved. We added more details here: Connectivity Issues with Office 365 Resolved

  • Connect Back in Service

    posted Friday, November 28, 2014

    The service outage we performed this evening was successful. At this point all systems have been restored to service.

  • Office 365 Mail Delivery Delays

    posted Tuesday, November 25, 2014

    Connect/Office 365 customers are currently experiencing mail delivery delays. We have contacted Microsoft and will be working with them to resolve the issue. We will post another update once the problem has been resolved.

  • Oracle Calendar SSL Proxy Installation

    posted Thursday, November 20, 2014

     

    In order to keep Oracle Calendar safe, SSL Proxy servers were installed on November 20, 2014. Customers who may encounter a problem are those who use an iPhone to access Oracle Calendar.

    On SyncML Pro, go to server settings and set “Ignore SSL errors” to OFF
    On Safari, you may have to re-enter ISCSCHED.UCSB.EDU to re-load the page.

    Instructions for Mobile Device Synchronization

    If you discover an issue, please let us know by calling x7979.

  • We've added a Twitter Feed

    posted Thursday, November 20, 2014

    Connect news postings will now be cross-posted on our Twitter page @ucsb_connect. If the Connect website is unavailable you may view the Twitter feed directly at https://twitter.com/ucsb_connect

  • Connect Google Apps

    posted Tuesday, July 8, 2014

    At the request of the IT Council, ETS has developed of proof-of-concept service based on the Google Apps platform. The goal of this change is to address issues with Office365 customer satisfaction and evaluate whether this alternate platform can meet the requirements for Connect service.

     

Pages

Subscribe to News