News

  • Service RESTORED- Access to the Connect mailing list service is unavailable

    posted Thursday, March 24, 2016

    We are aware that access to the mailing list service is down as of 11:46 AM today, and we are investigating the issue. The error message when trying to manage a list is "503- Service Not Available". We will post more information or the resolution when we have it.

    Connect Support

    -------

    Access was restored at 12:04 PM.

    Connect Support

  • Oracle Calendar/CorporateTime server shutting down November 20th

    posted Friday, November 20, 2015

    It has been nearly two months since we migrated from CorporateTime/Oracle Calendar to Connect (Google) Calendar. Effective on Friday, November 20th at 5:00pm, the Oracle Calendar/CorporateTime services will no longer be accessible.

  • XML feeds in Google Calendar No Longer Available

    posted Wednesday, November 18, 2015

    As of November 18, 2015, XML feeds will no longer be available in Google Calendar. iCAL and HTML can be used to make your calendar publicly shared. If you previously shared your CONNECT Calendar via XML you will need to update the link using iCAL or HTML.

    Note: This is an advanced feature that is not widely used on campus. This will not be relevant to most CONNECT customers.

    https://support.google.com/calendar/answer/37083?hl=en

  • Find "Missing" emails more easily in Gmail

    posted Monday, November 9, 2015

    Sometimes emails are mistakenly marked as spam or put into Trash, and they can be difficult to discover via search. To help address this issue, Gmail will now search in both the Trash and Spam folders (only Trash was indexed previously). If a match is found, a footer at the bottom of search results will indicate the match and direct the user to view the messages.

    In addition, if a search query is too general to return useful search results, a different footer will now be shown guiding the user to try refining their query using Gmail advanced search.

    This update will take effect in early December.

    http://googleappsupdates.blogspot.com/2015/11/find-missing-emails-more-easily-in-gmail.html

  • Google Calendar now moves events to Trash

    posted Thursday, November 5, 2015

    Ever deleted a calendar event by mistake and wanted to get it back, just like you can with email? Now you can. Google has added Trash functionality to its Calendar on the web, providing an easy way for users to view, permanently delete, or restore individual and recurring deleted calendar events.

    Trash is accessible from the calendar's dropdown menu in the "My calendars" section as well as from Calendar Settings. This functionality is available for both primary calendars and secondary calendars for which people have edit rights.

    http://googleappsupdates.blogspot.com/2015/11/restore-deleted-events-in-google.html

  • Google Calendar Outage

    posted Wednesday, November 4, 2015

    Google Calendar experienced a service disruption on November 4, 2015 from around 8:20am until 10:25am. A cause has not yet been reported.

  • Service Center Announcement

    posted Tuesday, October 6, 2015

    On Monday, October 12, 2015 campus Connect users will be re-directed from the UCSB Connect website to the UCSB Enterprise Technology Service Center (ETSC) website to submit service requests.  As of that date, if you have an issue or request regarding Connect Email and Calendaring, you can submit a service request on the ETSC website. 

    EXCEPTION:  If your local IT department has advised you to use an alternate process for Connect support, this change will not affect you.  You will continue to follow those procedures.

    This change is being made to provide you with more efficient and timely responses to service requests.  Also, each service request will include a Service Level Agreement.  These are agreements with the Connect customer community regarding the response and resolution times for each submitted request.

    If you have any questions or concerns, please contact the ETSC Call Center at (805) 893-5000.

    Below are some basic instructions for filing on-line Connect service requests as of October 12.  Additional information and instructions will also be posted prior to this change.

    BEGINNING OCTOBER 12 – HOW TO REQUEST HELP FOR CONNECT EMAIL AND CALENDARING SERVICES

  • Google Calendar for iOS & Android guides published

    posted Sunday, September 13, 2015
    We recommend the Google Calendar app for either iOS or Android. Guides are published here:
     
  • Migration to Google Calendar is underway

    posted Friday, September 11, 2015

    Reminder: Do not use Oracle Calendar today. The current status of the migration can be seen at http://www.connect.ucsb.edu/about/google-calendar-migration-status

  • Migrating from Oracle Calendar to Connect (Google) Calendar in one week.

    posted Saturday, September 5, 2015

    As has been previously announced, we are migrating from Oracle Calendar to Connect (Google) Calendar in one week. Please review the notes below to prepare yourself for the migration.

    • Please do NOT access Oracle Calendar (or Google Calendar) beginning 5:00pm on Thursday, September 10th through 8:00am on Monday, September 14th. This includes using your mobile devices as well.
    • Your Meetings, Day Events, and Daily Notes from January 1, 2013 into the future will be migrated to Connect Calendar. If you want to retain information prior to that date, instructions for exporting your calendar can be found at: http://www.connect.ucsb.edu/usage/corporatetime/exporting-corporatetime-data
    • Prior to September 10th, we strongly recommend that you print out your Oracle Calendar schedule for the month of September so you can refer to it during the outage.
    • Sharing of your Connect Calendar (i.e., “Access Rights” in Oracle Calendar) will be set to “See only free/busy (hide details)”. You will need to configure sharing for individuals who need to see more or who manage your calendar. NOTE: Please be aware that if you make someone your delegate, s/he can see your “private” events.
    • Depending on your department’s directive, resources (e.g., rooms, vacation schedules) will be migrated. Their names will be slightly different and sharing will need to be assigned. Please contact your local department support if you need access to a resource.
    • Day Events (flag) and Daily Notes (pushpin) in Oracle Calendar will both become “All day” events in Connect Calendar.
    • Tasks in Oracle Calendar will not migrate. To retain a copy, “show all tasks” and print to a PDF. Ask your local department support if you don’t see this option.
    • Meeting “Details” (notes you shared with invitees in Oracle Calendar) will migrate to Connect Calendar, but “Personal Notes” (notes only you could see in Oracle Calendar) will not. Meeting attachments will not migrate.
    • Some complex repeating meetings may not stay “chained” together; there is a possibility that they will appear as individual events.
    • The default for event reminders is 10 minutes in Connect Calendar (the default in Oracle Calendar was 15 minutes). You will be able to change this after September 14th.
    • There is a chance that meeting notifications for past meetings may be re-sent during the migration.

    Connect Calendar training information may be found online at: http://www.connect.ucsb.edu/training

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