Mozilla Thunderbird

You can access your Connect/Google Apps account using Thunderbird by following the steps in this configuration guide. Depending on which version you are using, these screenshots may look a bit different.

To use Thunderbird, IMAP must be turned on. It should be on by default, but you can make sure by doing this:

  1. On your computer, log into the Google Web App.
  2. In the top right, click the gear icon ("Settings") and click Settings.
  3. Click Forwarding and POP/IMAP tab.
  4. In the "IMAP Access" section, select Enable IMAP (if needed).
  5. Click Save Changes (if needed).

Before configuring Thunderbird, you're going to need to consider how you expect to use Connect/Google Apps. If you expect you'll frequently switch clients, we recommend the Standard Configuration. Alternatively, if you will primarily use Thunderbird and only rarely use the Google Web or Mobile applications, we recommend our Alternate Configuration.

 

Standard Configuration

Our Standard Configuration is best for accounts that will be used with multiple clients. This configuration will result in slightly poorer performance and will increase the time it takes for Thunderbird to synchronize itself with your Google Apps account, because it will need to synchronize the "All Mail" special folder within your Google Apps account. This special folder includes any message you've already filed into Thunderbird folders as well as any messages you've archived using the Google web or mobile apps.

  1. Launch Thunderbird. If this is your first time using Thunderbird you may see the following prompt. You can elect to make Thunderbird your default email client. If you have already created another email account in Thunderbird, skip to step 3.

     
  2. Click Skip this and use my existing email.

     
  3. If you have configured an email account in Thunderbird before, right-click on your email address at the top of the left column and select Settings (first image). Select Add Mail Account... under the Account Actions menu in the lower left hand corner (second image).


     
  4. Type in your Full name, your Email address (typically firstname.lastname@ucsb.edu) and your UCSBnetID Password. In departments that have chosen to use the department address (<something>@dept.ucsb.edu), you may type that in the Email Address field.


    NOTE: If you have activated 2-factor authentication ("2FA") for your Connect account, you must use the "app password" you created for Thunderbird. For more information on 2FA and app passwords, go here.

    Click Continue.


     

  5. Click Manual config, since Thunderbird will fail to automatically determine the correct account setttings. If the Manual config button disappears before you can click it, manually fill in the data fields with your account information as in Step 6 below.

     
  6. Type imap.gmail.com for the Incoming and smtp.gmail.com for the Outgoing server hostnames. Select port 993 and SSL/TLS for Incoming. Select port 465 and SSL/TLS for Outgoing. Select Normal password for both Incoming and Outgoing.

    NOTE: For the "Username" field (and "Outgoing" field in newer versions) near the bottom, enter your Connect Address, which is UCSBnetID@ucsb.edu. Click Re-test.

  7. You are successful when you see the message "The following settings were found by probing the given server". Click Done.

  8. Click OK to close the Account settings window and click on your Inbox to download your messages and folders- this can take many hours, depending on the amount of email you have. Once your folders appear, you can continue with this configuration guide by right-clicking on your email address at the top of the left column and selecting Settings.

  9. Click on your email address in the left column. In the Signature text box, type the text you would like at the bottom of each outgoing message.

  10. Under Server Settings, select the Move it to this folder setting and confirm that Trash is selected under the [Gmail] parent folder..

  11. Under Copies & Folders you need to set where Sent, Archived and Draft messages are stored. Under When sending messages, click on Other, and from the drop-down menus, click your address, and select the Sent Mail folder underneath the [Gmail] parent folder.

    Under Message Archives, check Keep message archives in, click Other, and from the drop-down menus, click your address, [GMail] and All Mail.

    Under Drafts and Templates in the Keep message drafts in section, click Other, and from the drop-down menus, click your address, [GMail] and select the Drafts folder underneath the [Gmail] parent folder. You can leave the Keep message templates in at the default setting.

    Here is what your Copies & Folders settings should look like once you're done:

  12. Click on Composition & Addressing, select your defaults for composing messages and optionally configure Thunderbird to use The UCSB Directory (for instructions, go to http://www.identity.ucsb.edu/customers/email_clients/thunderbird/). Note that this applies only to those on the UCSB campus network. The UCSB Directory is not availble to Thunderbird from off-campus locations.

  13. In the same window as step 12, on the left, click Outgoing Server (SMTP) and select your former SMTP server if it's there (retain the smtp.gmail.com server). Click Remove. Click Yes. The server smtp.gmail.com must still be there for you to be able to send email.

  14. Under Junk Settings on the left, un-check Enable adaptive junk mail controls for this account. Click OK. You may now begin using Thunderbird with your Connect/Google Apps account.

 


Alternate Configuration

Our Alternate Configuration is best for accounts that will be used only with Thunderbird and not with other clients. This configuration will result in slightly better performance and will not result in duplicate messages showing up in a search. However, any messages that are "archived" using the Google Web or Mobile apps will NOT BE VISIBLE within Thunderbird.

You must complete the entire Standard Configuration from above before proceeding to make these changes:

1. Log into the Google Web App to disable the All Mail special folder (which holds Archived messages) from being seen in IMAP clients. In the "gear" icon drop-down, click Settings.

2. Click on the Labels tab and uncheck Show in IMAP for All Mail. After you have unchecked the box you may close the GWA window.

3. In Thunderbird right-click your email address and select Settings.

4. Under Copies & Folders in the Message Archives section, uncheck Keep message archives in.

 


Accessing Your Google Apps Contacts

You can access your Google Apps Contacts using Thunderbird by installing and configuring the gContactSync Add-on.

  1. In Thunderbird, click the menu button  at top right and select Add-ons.
     
  2. At top right, search for "gContactSync".

  3. Click the Install button to the right of gContactSync.

  4. Back up your contacts, if desired, then click on Accept and Install...

  5. Click Restart now.

  6. You can confirm that it has been installed by checking the Extensions tab.

  7. Open the Address Book and select gContactSync and New Account.

  8. Select "Use a new account",  type in your Connect address (UCSBnetID@ucsb.edu), then click Next.

  9. Type in your UCSBnetID password, click Sign in, then click Next.

  10. Click Accept.

  11. Confirm the contacts you wish to synchronize, then click Finish.

  12. Right-click on your addressbook and select Sync Now.

  13. Be patient while your Google Contacts sync to your address book. When you see the Synchronization Summary, click OK.