On Monday, October 12, 2015 campus Connect users will be re-directed from the UCSB Connect website to the UCSB Enterprise Technology Service Center (ETSC) website to submit service requests. As of that date, if you have an issue or request regarding Connect Email and Calendaring, you can submit a service request on the ETSC website.
EXCEPTION: If your local IT department has advised you to use an alternate process for Connect support, this change will not affect you. You will continue to follow those procedures.
This change is being made to provide you with more efficient and timely responses to service requests. Also, each service request will include a Service Level Agreement. These are agreements with the Connect customer community regarding the response and resolution times for each submitted request.
If you have any questions or concerns, please contact the ETSC Call Center at (805) 893-5000.
Below are some basic instructions for filing on-line Connect service requests as of October 12. Additional information and instructions will also be posted prior to this change.
BEGINNING OCTOBER 12 – HOW TO REQUEST HELP FOR CONNECT EMAIL AND CALENDARING SERVICES