News

  • Update to Google Calendar Service Disruption

    posted Thursday, June 30, 2016

    Although Google is not declaring this event resolved in their 9:35am update, Google Calendar seems to be working. Please file a service request if you are still experiencing a problem with your Connect Calendar.

  • Service RESTORED - Google Calendar

    posted Thursday, June 30, 2016

    Google announced at 11:36am that the problem with Google Calendar should be resolved. They apologize for the inconvenience and thank you for your patience. System reliability is a top priority at Google and they are making continuous improvements to make their systems better.

  • Service RESTORED- Access to the Connect mailing list service is unavailable

    posted Thursday, March 24, 2016

    We are aware that access to the mailing list service is down as of 11:46 AM today, and we are investigating the issue. The error message when trying to manage a list is "503- Service Not Available". We will post more information or the resolution when we have it.

    Connect Support

    -------

    Access was restored at 12:04 PM.

    Connect Support

  • Oracle Calendar/CorporateTime server shutting down November 20th

    posted Friday, November 20, 2015

    It has been nearly two months since we migrated from CorporateTime/Oracle Calendar to Connect (Google) Calendar. Effective on Friday, November 20th at 5:00pm, the Oracle Calendar/CorporateTime services will no longer be accessible.

  • XML feeds in Google Calendar No Longer Available

    posted Wednesday, November 18, 2015

    As of November 18, 2015, XML feeds will no longer be available in Google Calendar. iCAL and HTML can be used to make your calendar publicly shared. If you previously shared your CONNECT Calendar via XML you will need to update the link using iCAL or HTML.

    Note: This is an advanced feature that is not widely used on campus. This will not be relevant to most CONNECT customers.

    https://support.google.com/calendar/answer/37083?hl=en

  • Find "Missing" emails more easily in Gmail

    posted Monday, November 9, 2015

    Sometimes emails are mistakenly marked as spam or put into Trash, and they can be difficult to discover via search. To help address this issue, Gmail will now search in both the Trash and Spam folders (only Trash was indexed previously). If a match is found, a footer at the bottom of search results will indicate the match and direct the user to view the messages.

    In addition, if a search query is too general to return useful search results, a different footer will now be shown guiding the user to try refining their query using Gmail advanced search.

    This update will take effect in early December.

    http://googleappsupdates.blogspot.com/2015/11/find-missing-emails-more-easily-in-gmail.html

  • Google Calendar now moves events to Trash

    posted Thursday, November 5, 2015

    Ever deleted a calendar event by mistake and wanted to get it back, just like you can with email? Now you can. Google has added Trash functionality to its Calendar on the web, providing an easy way for users to view, permanently delete, or restore individual and recurring deleted calendar events.

    Trash is accessible from the calendar's dropdown menu in the "My calendars" section as well as from Calendar Settings. This functionality is available for both primary calendars and secondary calendars for which people have edit rights.

    http://googleappsupdates.blogspot.com/2015/11/restore-deleted-events-in-google.html

  • Google Calendar Outage

    posted Wednesday, November 4, 2015

    Google Calendar experienced a service disruption on November 4, 2015 from around 8:20am until 10:25am. A cause has not yet been reported.

  • Service Center Announcement

    posted Tuesday, October 6, 2015

    On Monday, October 12, 2015 campus Connect users will be re-directed from the UCSB Connect website to the UCSB Enterprise Technology Service Center (ETSC) website to submit service requests.  As of that date, if you have an issue or request regarding Connect Email and Calendaring, you can submit a service request on the ETSC website. 

    EXCEPTION:  If your local IT department has advised you to use an alternate process for Connect support, this change will not affect you.  You will continue to follow those procedures.

    This change is being made to provide you with more efficient and timely responses to service requests.  Also, each service request will include a Service Level Agreement.  These are agreements with the Connect customer community regarding the response and resolution times for each submitted request.

    If you have any questions or concerns, please contact the ETSC Call Center at (805) 893-5000.

    Below are some basic instructions for filing on-line Connect service requests as of October 12.  Additional information and instructions will also be posted prior to this change.

    BEGINNING OCTOBER 12 – HOW TO REQUEST HELP FOR CONNECT EMAIL AND CALENDARING SERVICES

  • Google Calendar for iOS & Android guides published

    posted Sunday, September 13, 2015
    We recommend the Google Calendar app for either iOS or Android. Guides are published here:
     

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